Rtsp Agent Shutdown

[David Lafontaine]

Hi,
I am having trouble with a particular device with the player.
When i start it, it says Playing, but I only get the loading gif, then after a few seconds i get RtspAgent Shutdown.

I attached conf and flashphoner server log.
This device is working with an other library.
So i guess this is just a question of configuration.

I am wondering if the profile-level-id is supported by the library so far: profile-level-id=42c029
a=fmtp:96 packetization-mode=1;profile-level-id=42c029;sprop-parameter-sets=Z0LAKY1oFB8gHhEI1A==,aM4BqDXI;
is it possible to configure the interleaved in the library.
I see the interleaved is using 2-3 instead of 0-1 comparing to a lot of libraries.

I am trying to find some hints to make this work, if you guys have any let me know.
I have the tcpdump but i can't post it here cause file is too big(7mb).

Thanks
David

 

[Max]

Hello
The H.264 profile and level 42c029 may be not recognized properly by Chrome browser.
You can enable server-side transcoding

disable_streaming_proxy=true

in flashphoner.properties
In such a case WCS will transcode stream to a format readable by browser.
You can also share download link to pcap dump. We will analyse the dump.

is it possible to configure the interleaved in the library.
I see the interleaved is using 2-3 instead of 0-1 comparing to a lot of libraries.

Currently it is not configured. We have registered internal ticket WCS-1192 for such configuration.
We will inform you once we have any updates.

 

[David Lafontaine]

It works for this device with that flag, but once the FlashPhoner Logo appers after a few seconds, it then stops the stream on that device.

Overall after a few seconds/minutes the connection closes with the other devices.. is it caused by the trial version?

 

[Max]

is it caused by the trial version?

No. The trial license does not have such limitations. Looks like RTSP connection is shutting down in your case.
Please share debug logs or provide SSH access. We will check.
https://forum.flashphoner.com/threads/gathering-debug-logs-and-sending-reports.11429/

 

[David Lafontaine]

I sent you guys an email about this thanks

 

[Max]

Thanks for the report.
We have raised internal ticket WCS-1207.
We will inform you once we have any news.

 

[David Lafontaine]

Hi,
Any news about this?
Thanks

 

[Max]

Hello
We have not found any visible issues with provided logs.
So we need direct SSH access to check the same on server.
Could you please arrange a server with SSH access and RTSP URL reachable from this server.

 

[David Lafontaine]

Hi,
Can I give you access to a computer with teamviewer, which has an SSH access to the server?

 

[Max]

Yes. If you arrange permanent Teamviewer access, we will able to check.
Please send access details to logs@flashphoner.com

 

[heqingxiu]

Hi guys. I hava the same problem. What is going on now ? If have any update ,please let me know ,thanks.

 

[Max]

Hi guys. I hava the same problem. What is going on now ? If have any update ,please let me know ,thanks.

Please collect a report as described here and send using this form. Also please provide us RTSP link to test using this form.

 

[heqingxiu]

• #13

Thanks for you reply so quickly. The RTSP link is a dynamic link from camera in my side, so i can`t provide avavilable it to you. But i can provide the log package and WCS`s configuration twm . Thanks again.

Please collect a report as described here and send using this form. Also please provide us RTSP link to test using this form.

 

[Max]

But i can provide the log package and WCS`s configuration twm . Thanks again.

We have not received your report yet. If you've not already sent it, please send using this form.