Stream not playing at UAE region

Discussion in 'Web Call Server 5' started by Dhav Indian, May 14, 2019.

  1. Dhav Indian

    Dhav Indian New Member

  2. Max

    Max Administrator Staff Member

    Hello

    Most likely ports are blocked in Dubai region.
    1. Find a host in the Dubai region.
    2. Make TCP test from this host:
    telnet eventmaster.net.in 8443
    to check if default websocket port 8443 is available
    3. Make UDP test from this host:
    https://docs.flashphoner.com/display/WCS5EN/Accessory tools#Accessorytools-nc
    make sure UDP port range [30000-32000] is reachable over UDP.

    If ports are closed you have to use TURN relay port 443 for Dubai users.
    WCS supports built-in TURN server.
    You have to configure TURN server on port 443 to serve Dubai users in such a case.

    P.S.
    Duplicated thread has been removed.
    Please note. It is a public forum. If you share any credentials, it is available for all.
    If you want to send credentials privately, please send to support@flashphoner.com with the forum link in the email body.
  3. Dhav Indian

    Dhav Indian New Member

    Thanks for quick reply
    No worry about credentials this a demo credentials for test purposes.
    I need documentation for turn configuration
  4. Max

    Max Administrator Staff Member

    Good day.
    Build-in TURN server setup is described here.

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