Stream not playing at UAE region

[Dhav Indian]

Hi flashphoner embedded player not playing at Dubai region , work nice at other region
website : eventmaster.net.in
Username : kkuser
Password : kkuser
All tcp , udp port are open at serverView attachment 1302 View attachment 1302 View attachment 1301 View attachment 1302

 

[Max]

Hello

Most likely ports are blocked in Dubai region.
1. Find a host in the Dubai region.
2. Make TCP test from this host:
telnet eventmaster.net.in 8443
to check if default websocket port 8443 is available
3. Make UDP test from this host:
https://docs.flashphoner.com/display/WCS5EN/Accessory+tools#Accessorytools-nc
make sure UDP port range [30000-32000] is reachable over UDP.

If ports are closed you have to use TURN relay port 443 for Dubai users.
WCS supports built-in TURN server.
You have to configure TURN server on port 443 to serve Dubai users in such a case.

P.S.
Duplicated thread has been removed.
Please note. It is a public forum. If you share any credentials, it is available for all.
If you want to send credentials privately, please send to support@flashphoner.com with the forum link in the email body.

 

[Dhav Indian]

Thanks for quick reply
No worry about credentials this a demo credentials for test purposes.
I need documentation for turn configuration

 

[Max]

Good day.
Build-in TURN server setup is described here.