Video freeze

Max

Administrator
Staff member
We tried to start traffic dump collection
Code:
tcpdump -npi any -B 10240 -w log.pcap tcp port 554
But seems like tcpdump is not installed, and we have no sudo rights to install and launch this.
Please add user to sudoers.
 

Max

Administrator
Staff member
We successfully started to collect traffic dump and restarted all the streams capturing using private IP. Will check a bitrate periodically to detect the issue.
 

Max

Administrator
Staff member
Seems like issue is reproduced on your server after 4 hours of testing. We downloading the traffic dump and will check it.
 

Max

Administrator
Staff member
Seems this is hardware setup issue.
In traffic dump we see big packets for all the streams every 30-40 seconds
1649903918789.png

Perhaps it is keyframe. If this cannot be assembled, a stream will freeze.
Please check the device settings: can keyframes be sent more often (every 5 seconds for example)? In this case, key frame size should decrease, then it should be less fragmented. This may prevent freezes.
 
Last edited:

Max

Administrator
Staff member
We found in dump a bad timestamp sent by device: the sequence number of packet is correct, but timestamp is less than previous one
1650620178011.png

This device behaviour does not seem to be normal.
However, on our test server with latest release build 5.2.1174 such streams playing from the dump are not freeze, so problem is not reproducing. Please update to the latest build and test again.
 
After install, the config seems lost and cannot startup, i cannot login the demo page.

sudo systemctl start webcallserver
nothing shown

pgrep -afn com.flashphoner.server.Server
nothing shown
 
Last edited:

Max

Administrator
Staff member
Please check /usr/local/FlashphonerWebCallServer/logs/startup.log file. If there is permission error, fix permissions
Code:
sudo /usr/local/FlashphonerWebCallServer/bin/webcallserver set-permissions
then restart WCS
Code:
sudo systemctl restart webcallserver
If nothing helps, provide SSH access to the server using this form.
 
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