WCS config troubleshooting

[Srdjan]

Hi,

I am having some issues with the embedded player and RTSP stream. When I'm testing your WCS server against the RTSP stream it works properly, but when I'm testing the same RTSP stream against my WCS server, the stream shows for a split of a second and then freezes (status is PLAYING). I'm guessing it is something related to the configuration.

Do you have any hint what might be the problem or you can point me where to look?
If you need more details, please let me know.

Thanks.

Best regards

 

[Max]

Hello!

Unfortunately, based on the information provided by you, it is difficult to say about the reasons for this behavior.

At this stage, you can try to enable UDP transport on your WCS:

rtsp_interleaved_mode = false

If this does not solve the problem
please, if possible, provide access to your WCS via SSH and a link to the problematic RTSP stream. Private form for submitting access.

Or collect traffic logs and dump using this instruction and send it to us using a private form. A traffic dump should be started before the playback of the problem stream starts and turned off after an error occurs.