macOS Safari 16.1 Screen Sharing not working

[Petro O. Bochan]

Hello, for some reason the demo sample provided with WCS no longer works for screen sharing with macOS Safari 16.1 for Ventura 13.0. All other browsers work fine.
Thanks,
P

 

[Max]

Good day.
Please collect the report at server side as described here including debug logs. Also provide a browser console logs and errors. Please send the resulting archive using this form.
We will also try to reproduce the issue in MacOS Safari 16.1, but updating to MacOS Ventura may take a long time.

 

[Max]

Unfortunately we can't reproduce the issue in MacOS Safari 16.1 on MacOS Monterrey 12.6.1 using Screen Sharing example on demo server (WCS 5.2.1431, WebSDK 2.0.223) and on test server (WCS 5.2.1478, WebSDK 2.0.225). Please make sure you're testing with latest WCS and WebSDK builds.

 

[Max]

We received the report. Unfortunately, you've not used report.sh script to collect all the logs, and you've not provided client debug logs where we can see is there media traffic in screen sharing stream or not. Publishing flow itself seems to be correct.
We still cannot reproduce the issue in Safari 16.1 on MacOS Monterrey 12.6.1: stream is correctly publishing and playing.
Please provide a full report as requested above including client debug logs and traffic dump collected at server side. Another option is to provide AnyDesk 24/7 access to the Mac where issues is reproducing using this form.
Also please make sure you've allowed page access to screen capturing in browser. Clean site data, reopen the example page and allow access.

 

[Petro O. Bochan]

It's so cumbersome to collect a report. Could we establish a remote session so that you may tm/anydesk to my Ventrua setup and collect the necessary data?

 

[Max]

Could we establish a remote session so that you may tm/anydesk to my Ventrua setup and collect the necessary data?

Please provide an AnyDesk access credentials using this form. The session must be available 24/7.