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Good day. Please clarify the case: - what WCS build do you use? - how do you publish a stream: WebRTC, RTMP, captured RTSP or RTMP stream from other server? - how do you play the stream: via WebRTC, RTMP, HLS, RTSP? - what is the stream parameters: resolution, FPS, bitrate? - what is the stream...

Please check if you're using the latest WCS build from this page (5.2.882 for now) and update if not. Then, try to use RTMP (not RTMPS) entry point. Does it work? We will test it on our IVS channel, but it takes a time.

Yes. In this case, use the command kill `pidof java` to stop WCS process Then restart service as described above.

In this case we recommend you to use WebRTC for playback if possible. It is supported in the latest builds of three main browsers: Chrome, Firefox on Windows/Linux/MacOS/Android and Safari on MacOS/iOS. And yes, in new MS Chromium Edge (not Legacy Edge) it also works. If the viewer uses some...

Протестировали на нашем WCS сервере с вашим SIP аккаунтом. На сборке WCS 5.2.882 проблема с прерыванием звонка не подтверждается. Для дальнейшего анализа, пожалуйста, соберите логи WCS на момент совершения SIP звонка по этой инструкции. Отчет можно прислать с помощью приватной формы. Если со...

This is a common settings for Youtube, Facebook, Azure, AWS MediaLive and probably other RTMP endpoints. Please describe what exactly does not work for you. Please also provide RTMP endpoint URL using this private form (place RTMP URL to "RTSP" field) and playback endpoint if possible, we will...

This is probably from cdr.log file. This means the WCS server was stopped or restarted manually while client session was established.

Good day. Please check if the issue is reproducing in Media Devices example. If yes, please clarify the following: - phone model - phone OS version - browser version If the problem is reproducing in your code only, please check if you invoke the following function...

We've checked your server. Seems like server is updated normally, but the previous build 5.2.874 is running from root. So it should be stopped manually cd /usr/local/FlashphonerWebCallServer/bin ./webcallserver stop Then, it can be started as service from user flashphoner systemctl restart...

Добрый день. Скорее всего причина в том, что поддержка WebRTC в браузере Tizen заявлена только частично Поэтому рассмотрите, пожалуйста, использование HLS для проигрывания в этом браузере. Да, можно, но событие должно быть залогировано через Web SDK логгер, например // Call Web SDK...

WSPlayer is obsolete an not supported now. This technolofy is intended to use in old iOS Safari versions which not support WebRTC yet. Also, WSPlayer requires stream transcoding on server and increases server CPU and memory load. Please consider migration to WebRTC and (if you still have...

There seems to be two different issues here: 1. Update problem. To check this, please provide us SSH access to the server using this private form, we will check. 2. Custom layout build problem. We raised the ticket WCS-3055 to fix this, and let you know results here.

Please clarify: the service is starting, but displayed as failed, or not starting at all? If service is started, but shows failed state with exit code 143, this known issue is already fixed in latest build 5.2.882, please update and check. If service is not starting, please try to comment User...

Добрый день! К сожалению, в вашем сообщении мало информации для того, чтобы понять причину завершения звонка. Пожалуйста, опишите вашу задачу подробнее, что бы могли вам помочь. Расскажите, как именно вы тестировали, какие браузеры, какие OC использовались? Проявляется ли проблема при...

Фикс уже на предварительном тестировании

Добрый день. В дальнейшем просим отправлять логи из той темы, которая имеет отношение к этим логам. В идеале, под новую проблему или вопрос должна быть создана новая тема, к которой и привязаны все отправляемые материалы. К сожалению, одного только краш-лога в данном случае недостаточно, чтобы...

You can install any version. It will be downgraded or upgraded depends on current version number. 1. Download. 2. Unzip. 3. Run ./install.sh https://flashphoner.com/download Releases https://docs.flashphoner.com/display/WCS52EN/Release+notes Make sure you stop server before updating. service...

Hello Check tail -n 1000 /var/log/messages Server process can be killed by Out Of Memory error if not enough physical RAM on the server. In such a case server will be terminated by Linux system without any crash logs.

You can use REST hooks to hide a real stream name from end users. You should implement /playStream hook and change a stream name passed in URL to real. Please read here about stream renaming. See also step by step REST hook /connect implementation example

Please check if client debug logging is enabled, if yes, disable it by commenting the following line in flashphoner.properties file client_log_level=debug If this is production server, we recommend also to disable clien logs at all enable_extended_logging=false and decrease server log output in...