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By default, when you start instance from Marketplace AMI for the firts time, admin password is set to instance id. Then, if you create a custom AMI based on the instance, admin password is not changed. So you can try to remember instance id from which AMI was created, or try to reset admin...

This is symlink again. Please check where it points to ls -l fullchain1.pem then grab original file from there Or just enable Resolve symbolic links switch in NetBox connection settings

Скорее всего, какие-то проблемы с аудиочастью в SDP от камеры. Необходимо собрать дебаговые логи и дамп трафика на стороне сервера (сбор дампа необходимо включать до захвата RTSP потока, чтобы в дамп попало начало RTSP сессии и собственно SDP, с которым проблемы), затем выслать их, используя...

There is the ticket WCS-2622 to implemet this. We cannot reproduce the issue in latest build: We attached sample png file with red cross on transparent background, as used on screenshot. Please try to reproduce with this file.

No, this seems high enough. Please, provide us either direct access to the camera, or SSH access to WCS server where this camera is available, or debug logs and traffic dump as we wrote above.

According to screenshot you provided, you should go to /etc/letsencrypt/archive/your_domain/ folder and grap certificate files from it.

Please collect a report as described here and send it using this link, or provide sudo SSH access to your server using this link as we asked above. We can't investigate issue by one error message only.

Please check if media ports 31001-32000/TCP are opened in instance security group. You are sharing screen from Chrome browsers without extension, in this case picture resolution constraints are not applied. So you should raise publishing bitrate to values suitable for FullHD: constraints...

Hello There are two limitations for Trial License: 1. 30 days period. 2. Watermarks on the streams. No other feature limitations. This is not an error. This is correct behavior. 404 status means "Stream Not Found" or no publishing stream found. 1. Publish a stream. You will see status...

Please use curl -k -L -O https://flashphoner.com/downloads/builds/WCS/5.2/FlashphonerWebCallServer-5.2.654.tar.gz

Good day. Please check if flashphoner.com site is available from your instances ping flashphoner.com Please check also if latest build is downloadable curl -L -O https://flashphoner.com/downloads/builds/WCS/5.2/FlashphonerWebCallServer-5.2.654.tar.gz You can also update WCS manually as described...

Мы провели тест записи публикации VP8+opus из примера Media Devices, запись запускалась по REST API /stream/StartRecording, в сборке 5.2.621 запись webm в VLC проигрывалась со звуком. В более ранних сборках webm также записывался и воспроизводился нормально. Попробуйте откатиться на сборку...

Попробуйте откатиться на сборку 5.2.621

Good day. We're working on it as you see, custom mixer background feature is a step forward. Please be patient. For now, you can place your logo on mixer background picture.

Good day. Please update JDK to 12 or 14 and configure ZGC (you can skip hugepages setup, it is not necessary). You can also switch from glibc memory allocator to jemalloc as described here. jemalloc library tries to return free memory to the system while glibc keeps memory for subsequent...

Good day. First, please check incoming RTSP stream bitrate metric VIDEO_RATE using /rest-api/stream/metrics REST query POST /rest-api/stream/metrics HTTP/1.1 Host: WCS:8081 Content-Type: application/json { "name" : "rtsp_stream_name" } If this is relatively low, check Honeywell MaxPro...

Seems like you're trying to copy/archive symlinks. So, please follow the links and copy files from ther original location. You can use ls command to follow the symlinks ls -l /etc/letsencrypt/live/your_domail In this case, you could copy original files using SFTP client without intermediate...

Hello We have checked your instance. We checked recording logs. It looks like video traffic issue. 10:00:13,571 WARN ileRecordAudioBuffer - CommonFileRecorderThread Full buffer and no video packets, dropping packets 10:00:13,571 WARN ileRecordAudioBuffer - CommonFileRecorderThread Full...

If you provide SSH access to your server, we will be able to finalize and validate installation. 1) SSH access to the server. 2) SSL certificates for your custom domain, i.e. tortmp.mycompany.com (we need valid domain name and IP address). Streaming won't work without SSL certificates. It should...

В webM записывается потому, что браузер устройства не поддерживает кодек H.264. Поэтому запись проходит в VP8+Vorbis=webM. Звук битый - это баг. Тикет WCS-2719. Сообщим когда проблема будет решена.