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Hey Max Thanks for getting back. I have just sent an email to support with the necessary information for both SSH access and TeamViewer access. Cheers, Taylor

Hi Max Would like to know how the Safari Issue is going (WCS-2258 ticket). Not trying to rush anything, just want to know if you're having any luck in recreating the issue or perhaps what the eta is on the solution. Cheers, Taylor

Hey Max I tried adding `periodic_fir_request=true` but unfortunately it didn't fix the issue.

Hi Max, Sorry for being away for so long. Thank you for the help relating to the Overconstrained Issue (https://forum.flashphoner.com/threads/invalid-constraint-error-on-specific-version-of-imac-safari.12133/) and now I'm able to get back to finding out why this corruption issue is occuring...

Hi Max Thank you for your help, following the tip in point 8 managed to fix the issue related to Safari.

Hi I've currently been trying to test Flashphoner with iMac - Safari and am currently getting this error (see image attached): OverconstrainedError {message: "invalid constraint", constraint: "width"}. This was originally raised in this thread and was fixed shortly afterwards (in WCS version...

Hi Max We are using an AWS image you provide to build our media server (https://aws.amazon.com/marketplace/pp/B01D1L5EAK) and currently the latest build on the marketplace is 5.2.267. We would like to deploy build 5.2.324 using an image from the marketplace rather than downloading and building...

Hi We have been using Flashphoner in a production environment for almost a week now and we are currently getting a few memory leak issues. We originally thought it was related to the JVM not having enough heap memory so we've increased it, as well as adding these other configurations: -Xms6g...

Hi Max When we try to fetch the url from the media server via 'https' and there is no video file existing, we don't get any errors returned, not even a timeout error. WCS version: 5.2.108-3a8140311c1e80789857b139189acf4e74af6e2d WebSDK: 0.5.28.2753-218c188ea896656b1ca142f02b4f58bf09bd8bf1 (Not...

Hi Currently we are using the same setup as the demo page to access the videos stored in the media server (via port 8888). If we have a URL that points to a non-existing video file, no timeout occurs and we are left with a webpage that is constantly loading. Is there a way to set the timeout...

Hi Max Currently updating the server with WCS 5.2.220, still need some time to troubleshoot since it's an Amazon EC2 instance that's manually being updated. Can I get any idea when the latest WCS version will be uploaded to the Amazon Marketplace? Cheers

Hi Max The WCS version is: 5.2.108-3a8140311c1e80789857b139189acf4e74af6e2d and WebSDK version is: 0.5.28.2753-218c188ea896656b1ca142f02b4f58bf09bd8bf1

Hi I have been testing Flashphoner in my UAT server across various browsers and devices to confirm that they successfully stream and save the video to the server. All browsers have been working except for Safari (12.1.1) on Mac (Mojave 10.14.5). I've been getting two different errors and both...

Hi I'm wondering when the Flashphoner AMI (https://aws.amazon.com/marketplace/seller-profile?id=31305723-4704-49c3-8e9a-e570d565cde4) will be updated with the latest WebSDK above. Cheers, Taylor

Hi Max Thanks for the reply. Replaced the WebSDK with the build in the link above and Safari now works as intended. Cheers, Taylor

Hi I have been testing stream recordings across various browsers to confirm they're working and found that an error is thrown when trying to publish a stream on Safari (12.1): OverconstrainedError: {message: "Invalid constraint", constraint: "width"} It turns out this this occurs when trying...