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Currently it is giving NULL alert when uploading the encrypted PEM file Can you assist on how to give password when loading the encrypted SSL? Thnx

Hi there Our client which is a financial institute asked for a possibility to install an encrypted SSL on their WCS Server.. we have tried to do the same but got an error, kindly assist us on how to implement that to get this security vulnerablity addressed, or any other option to make the...

Hi there We are facing an issue in our mixer recording where connectig 2 video calls using the room API. Suddenly the mixer stops the recording in back end maybe due to bandwidth degradation and do not resume but the call continues with both video users. Is there any way to continue the mixer...

Hi there The customer (a financial institute) wants to use Encrypted SSL certificate files for WCS, but when we try to upload this file it gives an error, however the unencrypted SSL file works OK, kindly let us know what's the process and how to upload the Encrypted SSL certificate file...

OK thanks, we will check this out

Hi there We want to disable the WCS http 8081 access, kindly assist how to do it? Thnx AB

OK thanks we will check and try the same ...

Hi there We are facing an issue while starting WCS service, the log shows the following error, kindly assist ... Let us know if you need the complete logs... share link [2023-08-05 00:04:22] INFO checkJavaOptions - Checking JVM options openjdk version "1.8.0_372" OpenJDK Runtime Environment...

Since this is happening repeatedly ... Please let us know if there is any way to find out that there is only one party in mixer recording so we can terminate the session... instead of blindly recording a single party recording.

Hi there SDR file does not have any entries, but please check the following sessionID which has both parties info... "sessionId" : "/10.91.9.83:54588/172.16.66.6:8443-4e61043c-7115-4fe9-8592-4d90b74e79f0", Thnx AB

I can send you the one side recorded file also if want... let me know ... Thnx AB

Time stamped was 14:57:10 Thnx

Hi there, Thank you for your mail, Please find the following information regarding the session, there are lots of entries in the provided log file with the stream dfede6bd-ee59-4ad0-be75-a6adb40de3a7. "nodeId" : "9GRMP2d4oSwQzqOncx9dRZ58B39j4Ad9@10.200.131.253", "appKey" : "defaultApp"...

Hi there, we are using video chat API with mixer based recording functionality, however we have faced an issue with one recording that only one party appeared in the video recording while the video chat was done successfully with 2 parties, please see the attached log file and assist that why...

Ok we will try and see how it goes, also removed the data from main volume and reduces it from 98% to 45% now. . BTW.. i am not receiving the forum notifications/responses on my email address, can you pls chk .. Thnx AB

File uploaded with added space volume but still could not record. n ... please check and assist

We have tried to add the space volume but still could bot record... any logging to check what can be the issue?

CentOS 7 with Java version is open jdk version 1.8.0_282

Hi there, Our customer suddenly facing problems in mixer recording functionality, we have even upgraded the WCS to the new release v.2.0.225-5.2.1466-d00e431de887895576796b78d156de886608eab2 but still the recordings are not saved... we are using the video-chat API and auto mixer recording...

Hi there, The WCS is only working in standalone more but service has started failing with the following error: [root@xms bin]# systemctl status webcallserver -l ● webcallserver.service - Flashphoner WebCallServer Loaded: loaded (/etc/systemd/system/webcallserver.service; enabled; vendor...