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Good day. We checked your problem and it was confirmed - there is no sound in Microsoft Edge when viewing the broadcast. The problem was in the computer settings on Windows 10. To fix sound problems: Select the Start button, select the Sound button from the list of results. Turn on the...

Good day. Thanks for the information. We will check your problem on test servers with your WCS version.

Good day. Thanks for the information. We will check your problem on test servers.

Here is described how to use Picture-in-Picture on Android. To see if it is working for your browser, first try it with e.g., youtube.com.

Good day. On Embed Player example page sample.html, embed player page itself is places to iframe in div element: <div class="fp-remoteVideo" style="max-width:480px; height:270px;"> <iframe id="fp_embed_player" scrolling="no" allowfullscreen="allowfullscreen" marginwidth="0"...

Good day. We have reproduced this issue (internal ticket WCS-2055) and will inform you when fix it.

Starting with iOS 11 and later, the Safari browser supports WebRTC technology. When viewing the broadcast in the Safari, the iPhone control buttons work as you describe (the physical switch of the phone do not turn off the sound) But in other browsers for iOS, such as Google Chrome, other...

Good day. Physical buttons on iPhone has priority over software. So if sound is muted with hardware buttons, it should not be played in any browser, including Safari in latest iOS versions. Please check Player example on demo server...

Please update WebSDK completely: 1. Download latest WebSDK version 0.5.28.2753.96 2. Unpack tar.gz tar -xvzf flashphoner-api-0.5.28.2753-1c0a059d8f93408a1179ecc184b143fa6c74c027.tar.gz 3. Copy contents of flashphoner-api-0.5.28 folder to WCS_HOME/client2 cd flashphoner-api-0.5.28 yes | cp -Rf *...

Good day. What version of WCS and Linux distribution do you use? If this is not the latest version of WCS (5.2.158), please update to the newest version of the WCS to continue testing. Please prepare this files and send to support@flashphoner.com, we will check: 1. Server system messages...

You can find all used settings here: https://docs.flashphoner.com/display/WCS52EN/Settings+file+flashphoner.properties WSS port setting is wss.port=8443 You can change it it WCS_HOME/conf/flashphoner.properties Then do restart to apply changes service webcallserver restart

Hello We have received your email. Unfortunately we do not offer session based support on this support level. Please do the following: 1) Provide a valid SSH sudo access or 2) You can also provide a teamviewer access, but it should be reachable 24/7. Our engineers will be assigned to the...

Tell me which version of WCS (if you remember) worked with iOS 11.4? Are you currently using the latest version of WCS (5.2.158)?

Good day. Statistic data collection is disabled by default due to server perfomance. You can enable it with the following parameter in flashphoner.properties file disable_manager_rmi=false

Good day. If you prefer to use WCS 5.0 for some reason, please update to latest build 5.0.3530 which contains some Chrome related fixes. Also, please update WebSDK to latest build from this page. But we recommend you to update to WCS 5.2. Update procedure is described on this page. If some...

There are two ways to get this working 1) Route port Make sure your port is open and routed properly. Perform command from WCS server: telnet 9.9.9.9 554 Here 9.9.9.9 is external IP address of your NAT 554 is port routed to your device 2) Locate WCS server inside of your LAN. Spin up a Centos...

Good day. Please update to the latest build from this page and check if the problem still persists. If yes, please collect a report as described here and send to support@flashphoner.com. We will check.

Good day. Please provide us SSH access to your server to support@flashphoner.com. We will check.

Good day. Seems like a channel problems. Please collect a report as described here and send to support@flashphoner.com, we will check.

This is the normal behavior of the test web page. For example, you can go to our test server (https://demo.flashphoner.com/). Perhaps you would like to see any of your web resource, not related to WCS?