Azure Failed by ICE timeout

[Nobuyasu Tanaka]

I am setting up WCS5 in an Azure environment. When I test it with the streamer on the demo page, the following error occurs.

FAILED
Failed by ICE timeout

What should I set?
The port is set as documented.

 

[Max]

Good day.
Please check if IPv6 is enabled in Azure instance. If yes, disable it leaving IPv4 only. We are working on IPv6 fix, but this is released yet.
Please also collect a report as described here including publishing client debug log and traffic dump on server side, then send us using this link

 

[Nobuyasu Tanaka]

Thank you for contacting me.
I got a dump and a log. e-mail

 

[Max]

We checked your logs and dump. Unfortunately, there is no useful information, because:
- client browser connects to server via UDP, but traffic dump contains TCP only;
- logs are collected after traffic dump, so port values written to log do not match traffic dump.
To collect needed data properly, please do the following:
1. Restart server with client debug logs enabled
2. Start traffic dump collection

sudo tcpdump -npi any -B 10240 -w log.pcap

3. Try to play stream from RTSP camera until playback fails
4. Stop traffic dump collection
5. Collect the report

cd /usr/local/FlashphonerWebCallServer/tools
sudo ./report.sh --sysinfo --conf --tar

6. Download report archive and traffic dump from server, pack them to one archive and send us using this link
You can also provide us sudo SSH access to your server and access to RTSP camera to reproduce the isssue in your environment. Please send credentials using this link

 

[Nobuyasu Tanaka]

I retested as per the email.
We will send the log.