DigiEye's streams cant be played

fercospos

New Member
Hello!

We have an environment with two different CCTV providers. One works perfectly. The other one's DVR, branded "DigiEye", we can request trough its API the RTSP stream that works on VLC but does not work on WCS.

We're sending the report over email.

Thanks and best regards!
 

Max

Administrator
Staff member
Good day.
Please provide a public RTSP URL to test using this form.
If you cannot provide it, please collect a traffic dump using Wireshark at VLC side:
- run Wireshark, start a traffic dump collection
- run VLC, start to play the RTSP URL
- after a minute, stop playing
- stop traffic dump collection and save the dump
Then archive the traffic dump and send using this form.
 

fercospos

New Member

Max

Administrator
Staff member
We checked the dump. Unfortunately, there is no any RTSP session in it:
1702948818902.png

Please see the example RTSP session dump screenshot from docs:
1702948867320.png

Please collect a correct dump or provide a valid RTSP URL for us to test.
 

fercospos

New Member
Hi!

So far we can't provide a full dump, but we've find out that during VLC play there are not any RTSP, only TCP and RSL traffic as shown bellow:

1702984818149.png

With the videos in our other DVR vendor (Ganz) it happen almost the same, the packets captured with source the DVR and dest. the VLC computer does only see "malformed" RDT traffic:
1703009637397.png

But in that case, the "Embed player" feature on WCS works perfectly.
 

Max

Administrator
Staff member
Please provide a valid RTSP URLs for both sources to compare and test using this form. We can't even detect a model by a brand name (Ganz, DigiEye etc) so stream access is needed.
Or you can provide SSH access to the WCS instance and private RTSP URLs available from the server using this form.
 

fercospos

New Member
Hello Max, in order to provide the requested data we'll need Flasphoner to sign a NDA, how can we get in direct contact to get the information of a valid signer on your side?
 
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