I canceled the automatic payment But still the money was taken

burak guder

Member
I canceled the automatic payment and created an order again and purchased a license. but even though I canceled auto-renewal in my previous order, it happened and I got a product license twice.

Can I use the other purchased license code for the next month?
 

burak guder

Member
I sent an e-mail to the sales department.

I understand that you are not working on the weekend, but the situation is somewhat urgent. We have an auction on Monday and I still see the license expiry date on the panel as 2021.08.01.

I also shared the necessary images and license information in the e-mail.
 

Max

Administrator
Staff member
I understand that you are not working on the weekend, but the situation is somewhat urgent. We have an auction on Monday and I still see the license expiry date on the panel as 2021.08.01.
Please make sure you've updated the license key. Also note that expiry date may be displayed incorrectly for subscription license.
Sales department will respond you today.
 
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