JS SDK - Playback doesn't work until cache is cleared

[maxstr]

Hi! Some of my customers are not getting the stream to work until they open it in a new private tab or clear their browser cache.

The issue is coming and going, so it might be working first and then not work the second time they open the stream. Only a small portion of viewers are having this issue, and other people can view the same stream that they can't load.

I'm using the JS SDK and streaming webrtc one way to viewers.

Has anyone else experienced this and found the reason?
Thanks,
/Max

 

[Max]

Good day.

Hi! Some of my customers are not getting the stream to work until they open it in a new private tab or clear their browser cache.

This seems like browser issue definitely. You can try one of the ways to prevent caching or to clear cache on page load.

 

[maxstr]

Thanks, I'll try that!