RtspAgent shutdown

[giapdz]

Hi Max, I am having trouble with the player.
Sometimes it works, but other times it doesn't. This issue is reoccurring issue causing the Flashphoner sometimes to allow connection while sometimes the connection doesn't work. Sometimes it's run about 2 minutes after it returns an error: "RtspAgent shutdown"

This is my flashphoner.properties file

 

[Max]

Good day.
Seem like RTSP stream you capture stops occasionally. Please collect a report as described here and send the archive and RTSP stream URL using this form.
Also, please remove all the rtp_paced_sender settings from flashphoner.properties file. We do not recommend to use this function simultaneously with streaming_distributor_subgroup_enabled=true

 

[giapdz]

i can't send file

 

[giapdz]

sorry, because the client_logs folder is very heavy, I can't send it. so, I remove it and sent it again success

 

[Max]

Seems like your RTSP camera eventually stops sending a media packets in interleaved mode (RTSP over TCP). Moreover, VLC does not play the stream at all.
If non-interleaved mode (RTSP over UDP) is enabled, the stream is playing more stable

rtsp_interleaved_mode=false

According to your report, you've tried to enable this mode, but mistyped a bit

Set this option to false and restart WCS, it should help with the stream.

 

[giapdz]

i have fixed, but it still not work.

 

[Max]

i have fixed, but it still not work.

Seems you should check the camera setup if available. At least VLC should play the stream correctly, but unfortunately it does not.

 

[giapdz]

Okay, let me check. Thank you so much

 

[giapdz]

Hi @Max, I have checked VLC works fine.
but when I run in player, it works for about 7-8 minutes then it show error: "Stopped by publisher stop" . Can you help me, pls!

 

[Max]

We still cannot play in VLC the RTSP URL provided earlier. Please provide an actual RTSP URL and SSH access to your server instance using this form.

 

[giapdz]

Do you mean SSH to access server that install Flashphoner?

 

[Max]

Do you mean SSH to access server that install Flashphoner?

Yes. We will check an RTSP stream capturing and server configuration.

 

[giapdz]

We still cannot play in VLC the RTSP URL provided earlier. Please provide an actual RTSP URL and SSH access to your server instance using this form.

I have sent this form
form

 

[Max]

The stream is playing on our test server with latest WCS build 5.2.1561 with the option

rtsp_interleaved_mode=false

But the stream has unstable bitrate and occasional freezes because non-interleaved RTSP uses UDP at transport layer. That is the possible reason for the stream to stop. The message Stopped by publisher stop means the media traffic is stopped and connection is closed at RTSP source side.
So we recommend to switch RTSP camera to interleaved mode for a more stable playback.

 

[giapdz]

oh yeah, but sometimes flashphoner shows error: "RtspAgent shutdown" . how to resolve it?

 

[Max]

how to resolve it?

We checked the RTSP stream playback on your server. Seems the RTSP source occasionally stops to send a video traffic:

In this case, in server log RTP ACTIVITY EVENT DETECTED message is displayed, and then the RTSP stream is stopped with the message Stopped by publisher stop or RtpsAgent shutdown.
You should make the RTSP source to be more stable and send video packets more smoothly, without a long gaps.

 

[giapdz]

Thank you so much