screen sharing quality is very very poor

Discussion in 'Web Call Server 5' started by Rajesh, Dec 4, 2019.

  1. Rajesh

    Rajesh New Member

    i am using screen sharing feature.but its quality is very poor. what setting i need to change for clear picture. this is screen sharing picture showing to other...

    Attached Files:

    Last edited: Dec 5, 2019
  2. Max

    Max Administrator Staff Member

    First of all try to increase bitrate settings in WCS_HOME/flashphoner.properties
    and restart WCS server
    Code:
    webrtc_cc_min_bitrate=1000000
    webrtc_cc_max_bitrate=1000000
    webrtc_sdp_min_bitrate_bps=1000000
    webrtc_sdp_max_bitrate_bps=1000000
    Here we set 1Mbps for all bitrate settings
    Please check out docs related bitrate.
    Make sure you have enough bandwidth.
  3. Max

    Max Administrator Staff Member

    Sorry. Could you please clarify.
    Do you want to remove the picture from forum?
    Rajesh likes this.
  4. Rajesh

    Rajesh New Member

    yes remove picture
  5. Rajesh

    Rajesh New Member

    i made all the setting but still screen is not clear.what else i need to change in setting...
  6. Max

    Max Administrator Staff Member

    What is your server configuration?
    - RAM
    - CPU
    Could you please execute report script and send us to support@flashphoner.com
    Code:
    cd /usr/local/FlashphonerWebCallServer/tools
    sudo ./report.sh --sysinfo --conf --tar
    How to report:
    https://docs.flashphoner.com/displa...ganerrorreport-Gettinglogswithreport.shscript

    Make sure you have enough bandwidth. Measure channel between server and your PC using iperf tool and share your results please.
    https://docs.flashphoner.com/displa...essorytools-Testingchannelbandwidthusingiperf
  7. Rajesh

    Rajesh New Member

    my server configuration is
    Intel E3-1265LV2
    2.50 GHz Quad Core w/HT
    8 GB RAM
    Kindly help as i facing same issue.when sharing screen with more than 50 users it is not working properly and giving pause...

    and command result is


    upload_2019-12-9_17-7-40.png
  8. Max

    Max Administrator Staff Member

    Good day.
    Please send the collected logs archive to email support@flashphoner.com:
    Code:
    /usr/local/FlashphonerWebCallServer/report/report-2019-12-06-13-33-06.tar.gz
    You can use WinSCP to copy this file from server to your local computer (if you're using Windows).
  9. Max

    Max Administrator Staff Member

    Good day.
    We checked your logs and we have a few comments:
    1. We not see that you applied settings that we recommended. They should help.
    Please add these settings to /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties file:
    Code:
    webrtc_cc_min_bitrate=1000000
    webrtc_cc_max_bitrate=1000000
    webrtc_sdp_min_bitrate_bps=1000000
    webrtc_sdp_max_bitrate_bps=1000000
    
    2. You have 14 Gb RAM on your server. Recommended to allocate at least 1/2 of server physical memory for Java memory heap. For example, if server RAM is 14 Gb, then it is recommended to allocate 7 Gb with the following settings in /usr/local/FlashphonerWebCallServer/conf/wcs-core.properties file:
    Code:
    -Xmx7g
    -Xms7g
    
    And comment out this setting:
    Code:
    -Xmx1024M
    
    3. Restart WCS:
    Code:
    /usr/local/FlashphonerWebCallServer/bin/webcallserver restart

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