screen sharing quality is very very poor

[Rajesh]

i am using screen sharing feature.but its quality is very poor. what setting i need to change for clear picture. this is screen sharing picture showing to other...

 

[Max]

First of all try to increase bitrate settings in WCS_HOME/flashphoner.properties
and restart WCS server

webrtc_cc_min_bitrate=1000000
webrtc_cc_max_bitrate=1000000
webrtc_sdp_min_bitrate_bps=1000000
webrtc_sdp_max_bitrate_bps=1000000

Here we set 1Mbps for all bitrate settings
Please check out docs related bitrate.
Make sure you have enough bandwidth.

 

[Max]

i need to change for clear picture. this is screen sharing picture showing to other...

Sorry. Could you please clarify.
Do you want to remove the picture from forum?

 

[Rajesh]

yes remove picture

 

[Rajesh]

i made all the setting but still screen is not clear.what else i need to change in setting...

 

[Max]

What is your server configuration?
- RAM
- CPU
Could you please execute report script and send us to support@flashphoner.com

cd /usr/local/FlashphonerWebCallServer/tools
sudo ./report.sh --sysinfo --conf --tar

How to report:
https://docs.flashphoner.com/displa...ganerrorreport-Gettinglogswithreport.shscript

Make sure you have enough bandwidth. Measure channel between server and your PC using iperf tool and share your results please.
https://docs.flashphoner.com/displa...essorytools-Testingchannelbandwidthusingiperf

 

[Rajesh]

my server configuration is
Intel E3-1265LV2
2.50 GHz Quad Core w/HT
8 GB RAM
Kindly help as i facing same issue.when sharing screen with more than 50 users it is not working properly and giving pause...

and command result is

 

[Max]

Good day.
Please send the collected logs archive to email support@flashphoner.com:

/usr/local/FlashphonerWebCallServer/report/report-2019-12-06-13-33-06.tar.gz

You can use WinSCP to copy this file from server to your local computer (if you're using Windows).

 

[Max]

Good day.
We checked your logs and we have a few comments:
1. We not see that you applied settings that we recommended. They should help.
Please add these settings to /usr/local/FlashphonerWebCallServer/conf/flashphoner.properties file:

webrtc_cc_min_bitrate=1000000
webrtc_cc_max_bitrate=1000000
webrtc_sdp_min_bitrate_bps=1000000
webrtc_sdp_max_bitrate_bps=1000000

2. You have 14 Gb RAM on your server. Recommended to allocate at least 1/2 of server physical memory for Java memory heap. For example, if server RAM is 14 Gb, then it is recommended to allocate 7 Gb with the following settings in /usr/local/FlashphonerWebCallServer/conf/wcs-core.properties file:

-Xmx7g
-Xms7g

And comment out this setting:

-Xmx1024M

3. Restart WCS:

/usr/local/FlashphonerWebCallServer/bin/webcallserver restart