Trial license expired before expiration date

[jasonkc]

I have applied for a new trial license on 20th April, and it supposed to expire on 20th May...however somehow I realized it has expired today:

"nodeId" : "sIFbMhoItuX9mpopO997PN8yf5wg3mTx@13.229.135.78",
"appKey" : "defaultApp",
"sessionId" : "/219.93.189.141:54423/172.31.35.99:8443-4cc51316-b943-4ea3-a203-cfab5b633947",
"mediaSessionId" : "3b0da030-ad5b-11eb-9561-d55d915bc595",
"name" : "rp2",
"published" : false,
"hasVideo" : true,
"hasAudio" : true,
"status" : "FAILED",
"info" : "License period is expired Wed May 05 04:34:51 UTC 2021 Thu May 20 00:00:00 UTC 2021 Wed Jan 01 00:00:00 UTC 3000",


Activation date: 2021.04.20
Expiration date: 2021.05.20
Name: Jason Lin
Company: EXFO
Product name: Web Call Server 5

 

[Max]

Good day
Please check if pool.ntp.org is available from WCS instance and restart WCS.

 

[jasonkc]

pool.ntp.org? how do I check it?

 

[Max]

pool.ntp.org? how do I check it?

This is NTP servers pool used to sync time while checking a license. It should be at least pingable from WCS host

ping pool.ntp.org

If time synchronization fails, trial license becomes expired. In this case, WCS should be restarted.

 

[jasonkc]

ah noted.