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WCS build 5.2.692 has fixes for stream record name processing (excluding characters and encoding): WCS-2773, WCS-2774, WCS-2793.

Please try to use WebSDK to test publishing channel bandwidth as described here. Then, choose optimal resolution and bitrate, or consider to migrate server closer to publisher, or check publisher last mile. You can use constraints to set video publishing resolution and bitrate. Please read the...

You should also either prepare your own extension as described here (don't forget to change extension id in example source code) or to remove from example source code any extension checking: 1. Replace the following lines interval = setInterval(function() {...

Monthly subscription plan is enough. You should deactivate an instance license, then activate monthly subscription at this step.

Yes, AWS marketplace instances are billed hourly by Amazon Yes. It depends on server capacity chosen. Now, autoscaling can be set up as described here, but it reqiures to buy a separate license and activate it before creating a basic AMI to use in launch configuration. We raised internal...

Old license in Expired state will not be auto-renewed. We will do refund if it happens for any reason. No. New key will be generated and should be activated on the server.

Good day. Please clarify how do you publish the stream: from webcam via WebRTC, from RTMP pulisher, or RTSP stream pulling from IP camera? Please check publisher and player channel quality as described here. If the channel is not perfect try to use lower resolution/bitrate to publish the...

We tested Video Chat & Screen Sharing example on our demo server in Chrome and Firefox latest builds. It seems to be working Please note that this example shares screen in Chrome using extension. So to test it on our demo server you should install our extension. To test oun your server, you...

The benefit of TCP transport is packet losses prevention. But the latency can slightly grow up (1-3 seconds), this is drawback.

In this case, you have to migrate server instance maximally closer to publisher, check the publishers last mile to prevent any channel quality issues. Please disable client logs when they are not needed: enable_extended_logging=false Then stop the server, clean logs and start it again sudo...

Good day. Sorry, we missed this moment in doc. You should set up SSL right after creation of Origin and Edge instances: 1. Create server instance 2. Install, configure and start WCS 3. Get the SSL certificate and import it to WCS. It is recommender to use wildcard domain certificate. Then you...

Regarding p7b. It should be converted to PEM format before importing. openssl pkcs7 -print_certs -in certificate.p7b -out certificate.crt

Для интеграции на сайт вам необходимо быть веб-разработчиком или привлечь веб-разработчика - фронтенда со знанием JavaScript. Мы даем сервер с API и рабочими примерами. Веб разработчик адаптирует эти примеры на сайт. Нет, такую интеграцию нельзя выполнить в почасовом режиме. Что касается...

You can try to import per this procedure. Or, send the certificates using this link. , and we will try the import on a test server.

Hello, Please clarify if you tried Video Chat & Screen example (https://WCS:8444/client2/examples/demo/streaming/video-chat-and-screen-sharing/video-chat-and-screen-sharing.html?roomName=room-id), and with which version. It is working in Chrome and Firefox with WCS v. 5.2.689. Please verify...

If possible, please provide us SSH access to your server using this link.

Please try like this Flashphoner.createSession({urlServer: url, mediaOptions: {"iceServers": [ { 'url': 'stun:stun.example.com', 'credential': 'password1', 'username': 'username1' } ]}})

Hello Our payment processing system 2checkout is encountering internal issues related auto-renewal. Normally, subscription should be auto-renewed in 5 days after the end of billing cycle. If your subscription has Expired unexpectedly, please purchase another one. We believe it was a temporary...

Yes, IPv6 support is added since build 5.2.660. By default, it is is disabled. Please see here about the required configuration.

When publisher channel quality issues occur, there is the only workaround to use lower stream resolution/bitrate. You can try switch to TCP transport, but, if this does not help, you have to choose lower resolutions. For example, if you're publishing 720p stream, try to publish 480p or 360p with...