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Good day. We cannot reproduce the issue both on latest WCS build 5.2.2301 and on our demo server (build 5.3.116). SFU Client example seems working Please try the example on demo server: https://demo.flashphoner.com:8444/client2/sfu/client/main.html Note that actual docs are here...

WCS sends a health check (a “ping”) to license servers endpoint every 15 minutes. If there is no response three times in a row, the license switches to Suspended. In practice, this provides a grace period of roughly 45–60 minutes during which the license continues to work without reaching the...

Another non-critical configs for migration (depends on features): 1) on_record_hook.sh - if recorder is used 2) wcs-core.properties (JVM launch settings) Do not overwrite this file on the new server. It is recommended to tune this config manually because it depends on version of Java. See...

This is a short guide how to migrate 5.2.x > to 5.2.latest OR 5.2.x > to 5.3.latest Migration Step 1 - Prepare a new server 1) Download 5.2 https://flashphoner.com/downloads/builds/WCS/5.2/FlashphonerWebCallServer-5.2.2300.tar.gz 5.3...

Good day. We experienced an outage on our licensing servers. The issue has been resolved, and we’re investigating the root cause. Nowall the servers should work.

We received the dump and raised the ticket WCS-4594 to investigate the problem. Unfortunately, we should fix our pcap parser tool first, this take a time. If you could provide a direct RTSP link to the camera, this will speed up the main problem resolution.

Hello. We tested on latest WCS builds 5.2.2300 and 5.3.126. A stream published in Conference example is successfully playing as RTSP rtsp://wcs:5554/room-76cfb7-fptest-1170 by the name found in rest-api/stream/find_all results. This also works on our demo server (build 5.3.119). May be you have...

We did not receive pcap file. Please place it to Google Drive/OneDrive etc and send a link using this form.

Yes, you should mix audio and video streams, then republish the mixer output stream. Note that you should disable displaying audio only streams as black squares in mixer (that is enabled by default) mixer_show_separate_audio_frame=false

Please provide a public RTSP URL using this form, our engineeers will check it. If you cannot provie a public RTSP URL, please collect RTSP dump: 1. Start Wireshark traffic capturing 2. Start VLC, open the camera RTSP stream 3. Play for one minute 4. Stop playing 5. Stop Wireshark traffic...

Good day. We investigated the issue. Please update WCS to build 5.2.2299 and set the lower RTSP ports auditor timeout rtsp_ports_auditor_interval=1000 This should fix the issue.

Good day. The bridge function converting SFU tracks to WCS streams may be unstable, we do not recommend to use it in production. You can try multiple streams recording to record a multiple streams to the same file.

Добрый день. В сборке 1.1.0.70: - обновлена WebRTC библиотека до версии 134 - восстановлена сборка для устройств armeabi-v7a (в части сборок WebRTC эта архитектура была убрана, но потом ее вернули, так что мы восстановили поддержку) - нативные библиотеки пересобраны с выравниванием на 16 kB

Техническая документация доступна здесь: CDN 2.2, также есть статья на сайте с простым примером настройки ключей.

Good day. Please reproduce the issue on a staging server and collect a report as described. Then, send the report using this private form. Please also note that Windows 10 support ends soon, consider to use an actual system with full vendor support.

Добрый день. При публикации RTMP из OBS на транспортном уровне используется TCP, поэтому уже при публикации задержка будет от 1 до 3 секунд. Если нужны минимальные задержки, рекомендуется публикация WebRTC из OBS: Публикация WebRTC по протоколу WHIP и проигрывание потока у зрителей по WebRTC с...

No, it is not needed

Hello https://docs.flashphoner.com/static/WCS53/Working_with_the_server/Before_moving_to_production/ Please check the steps: 11. Java Heap 12. ZGC Submit a report via the private form cd /usr/local/FlashphonerWebCallServer/tools sudo ./report.sh --sysinfo --conf --tar Our engineers will...

On AWS instance, the instance Id is used as default admin password. Please check.

Good day. Websocket session Id is known at server side only, not at client side. So there is no way to get sessionId in WebSDK (and other SDKs) directly. You should use REST hook /connect to get a client sessionId at custom backend. Then, you can use this sessionId in /connection/find or similar...