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  1. Max

    Рассинхронизация аудио и видео

    Добрый день. К сожалению, Вы предоставили логи только за более позднее время, чем указано в комментариях к отчету. В дальнейшем просим указывать имя проблемного потока, чтобы можно было идентифицировать его в логах. Заикание с последующим рассинхроном обычно говорит о проблемах в канале...
  2. Max

    WCS SIP звонки перестали работать

    Добрый день. На приведенном скриншоте видно, что не устанавливается WebRTC соединение, т.к. не проходит ICE. Проверьте доступность медиа портов сервера (порты из диапазона media_port_from-media_port_to, по умолчанию 31001-32000/udp) для входящих соединений, например, по этой методике. Также...
  3. Max

    Stream black screen on safari mobile

    Please clarify how do you test: 1. How do you publish a stream? 2. How do you play the stream? 3. What exactly video becomes black: local video while publishing or remote video while playing? 4. What example do you use to test? Is the problem reproducing in Two Way Streaming example? If not...
  4. Max

    Стабильное качество аудио при низком интернете

    Добрый день. Скорее всего, на канале пользователя есть потери. Переключение на TCP транспорт для audio потока должно помочь: const config = { ... transport: 'TCP', ... } Кроме того, битрейт для видеопотока у Вас выставлен некорректно: параметры maxBitrate, minBitrate...
  5. Max

    letsencrypt iOS certificate failing wss

    We would not recommend letsencrypt in production. Just purchase an SSL certificate like this (namecheap.com/security/ssl-certificates/) for your domain and forget SSL issues for 1-3 years. Perhaps the iOS system you are testing does not know about certificate authority that issued the...
  6. Max

    Stream is not playing

    As we see, this page uses player.js default script to play. <script type="text/javascript" src="https://flash.polycall.net:8444/client2/examples/demo/streaming/player/player.js"></script> This script uses default constraints, and make a browser wait for both audio and video packets to be...
  7. Max

    Stream is not playing

    You should change this in add_wcs_to_conference.sh script too: curl -s -X POST -d "{ \"callId\": \"5620-$CONF_NUMBER\", \"dtmf\": \"1\", \"type\": \"INFO\" }" "$URL/send_dtmf" We've done it, and the error gone, Asterisk displays in logs [2021-09-29 23:13:10] VERBOSE[19955][C-00000301]...
  8. Max

    Stream is not playing

    Hello We have seen DTMF error WCS: 08:22:38,400 INFO RestApiRouter - HTTP-pool-3-thread-193 Use controller class com.flashphoner.rest.server.rest_v2.RestCallController with path /rest-api/call/send_dtmf 08:22:38,400 INFO RestCallController - HTTP-pool-3-thread-193 handleRequest...
  9. Max

    Stream is not playing

    We checked again with the following test: 1. Call from softphone1 to the extension number provided (7002). 2. Stop the call on WCS side by /rest-api/call/terminate. The hold music plays in softphone 3. Call from softphone2 with credentials defined in add_wcs_to_conference.sh script to the...
  10. Max

    The 2nd Join event does not occur in the conference.

    Good day. We fixed the issue in WCS build 5.2.1047. Web SDK should also be updated to 2.0.199.
  11. Max

    2nd publish fails when using conference(Room API)

    Good day. We fixed the issue in WCS build 5.2.1047. Web SDK should also be updated to 2.0.199.
  12. Max

    RTSP - No Codecs Found

    Good day. About the ticket WCS-3271. We fixed the issue in build 5.2.1045, RTSP stream from dump you've provided is playing successfully.
  13. Max

    Stream is not playing

    We checked the flow. Seems like Asterisk sends silence when WCS established call to the conference. If we establish SIP call via our test Asterisk/OpenSIPS PBX, all seems working. So this is may be Asterisk configuration issue. One issue is in SIP call parameters: sipDomain parameter ends with...
  14. Max

    Can I rtmp republishing with mixed webrtc stream

    Good day. Yes, you can: 1. Publish WebRTC streams From a web camera in a browser via WebRTC 2. Add those streams to mixer automatically Automatic mixer creation configuration or using REST API REST queries 3. Republish mixer output stream as RTMP using REST API REST queries
  15. Max

    Embedding iframe player, audio-only mode available?

    remoteVideo item cannot be hidden because video item to play a stream is added as child to it If you know on client side what to play (audio-only or video+audio), set iframe size dynamically as needed: - for video+audio, set <iframe ... width=480 height=270> - for audio only, set <iframe ...
  16. Max

    Not able to run external scripts inside of on_multiple_recocd_hook.sh

    Please provide SSH access to the instance using this form, we will check.
  17. Max

    Embedding iframe player, audio-only mode available?

    Please try player.js from archive attached. The player width and height can be set by iframe attributes, for example <iframe ... width=480 height=50>
  18. Max

    Embedding iframe player, audio-only mode available?

    We made a test: published video+audio stream to the server from which Embed Player should play, and played from the page you've provided. Seems like Embed Player is working: audio only is playing, and only start/stop and volume controls are shown: You can change iframe size if this seems too...
  19. Max

    Latest version not available via Amazon marketplace (only 5.2.944-systemd246 available)

    Seems you mistyped in folder name: FlashphonerWebCallServer with big S.
  20. Max

    Embedding iframe player, audio-only mode available?

    We responded you in this topic. It is not necessary to update the whole instance. Please note that you must configure WCS instance from the scratch when updating to a new image. You can update WebSDK only: 1. Download and unpack WebSDK installation package wget...
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