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Добрый день! Пожалуйста, проверьте срок действия SSL сертификата для вашего домена. При необходимости создайте новый сертификат и загрузите его на ваш WEB-сервер. Например, генерация и установка сертификата для Nginx Отсутствие свободного места на диске с WCS привело бы к прекращению записи...

We've tested the stream with our IVS channel. It seems to be working: The stream test was republisehd with the following REST API query: However, there can be channel issues, once during teh test RTSP ingest server closed the channel at its side: 13:14:15,127 ERROR ClientHandler -...

We raised the ticket WCS-1595 to implement RTSP interleaved publishing, but this is not a priority feature.

WCS does not support RTSP publishing now. You can pull H264+Opus RTSP stream from other server as described here. If you'are using m4a file as source, there is probably AAC audio inside, so you can stream it to WCS as RTMP and (if this is audio only stream) play it in browser with constraints as...

Good day. This means there is no websocket session established. In this case, Flashphoner.getSessions() returns a zero lenght arry, so its first item will be undefined. You should check Flashphoner.getSessions() array length, for example: var sessions = Flashphoner.getSessions()...

Good day. Please clarify: can the same mixer output stream on the same device be played in Two Way Streaming example (Player section) or in Player example? If not, this seems to be media ports blocking issue, according to Failed by ICE timeout error info. Please check the following: - if media...

The license should not affect the service status displayed. Also, you don't need to re-activate the license while updating WCS unless you did not fully removed the previous installation.

Good day. Please clarify the case: - what WCS build do you use? - how do you publish a stream: WebRTC, RTMP, captured RTSP or RTMP stream from other server? - how do you play the stream: via WebRTC, RTMP, HLS, RTSP? - what is the stream parameters: resolution, FPS, bitrate? - what is the stream...

Please check if you're using the latest WCS build from this page (5.2.882 for now) and update if not. Then, try to use RTMP (not RTMPS) entry point. Does it work? We will test it on our IVS channel, but it takes a time.

Yes. In this case, use the command kill `pidof java` to stop WCS process Then restart service as described above.

In this case we recommend you to use WebRTC for playback if possible. It is supported in the latest builds of three main browsers: Chrome, Firefox on Windows/Linux/MacOS/Android and Safari on MacOS/iOS. And yes, in new MS Chromium Edge (not Legacy Edge) it also works. If the viewer uses some...

Протестировали на нашем WCS сервере с вашим SIP аккаунтом. На сборке WCS 5.2.882 проблема с прерыванием звонка не подтверждается. Для дальнейшего анализа, пожалуйста, соберите логи WCS на момент совершения SIP звонка по этой инструкции. Отчет можно прислать с помощью приватной формы. Если со...

This is a common settings for Youtube, Facebook, Azure, AWS MediaLive and probably other RTMP endpoints. Please describe what exactly does not work for you. Please also provide RTMP endpoint URL using this private form (place RTMP URL to "RTSP" field) and playback endpoint if possible, we will...

This is probably from cdr.log file. This means the WCS server was stopped or restarted manually while client session was established.

Good day. Please check if the issue is reproducing in Media Devices example. If yes, please clarify the following: - phone model - phone OS version - browser version If the problem is reproducing in your code only, please check if you invoke the following function...

We've checked your server. Seems like server is updated normally, but the previous build 5.2.874 is running from root. So it should be stopped manually cd /usr/local/FlashphonerWebCallServer/bin ./webcallserver stop Then, it can be started as service from user flashphoner systemctl restart...

Добрый день. Скорее всего причина в том, что поддержка WebRTC в браузере Tizen заявлена только частично Поэтому рассмотрите, пожалуйста, использование HLS для проигрывания в этом браузере. Да, можно, но событие должно быть залогировано через Web SDK логгер, например // Call Web SDK...

WSPlayer is obsolete an not supported now. This technolofy is intended to use in old iOS Safari versions which not support WebRTC yet. Also, WSPlayer requires stream transcoding on server and increases server CPU and memory load. Please consider migration to WebRTC and (if you still have...

There seems to be two different issues here: 1. Update problem. To check this, please provide us SSH access to the server using this private form, we will check. 2. Custom layout build problem. We raised the ticket WCS-3055 to fix this, and let you know results here.

Please clarify: the service is starting, but displayed as failed, or not starting at all? If service is started, but shows failed state with exit code 143, this known issue is already fixed in latest build 5.2.882, please update and check. If service is not starting, please try to comment User...