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Good day. We played RTSP stream from your camera on your WCS server in a more than hour, and can not reproduce a freeze However, we found H264 bitstream parsing error in client logs, so we raised the internal ticket WCS-2739 to fix it. So we recommend to check channel quality between player and...

Good day. Please check if IPv6 is enabled in Azure instance. If yes, disable it leaving IPv4 only. We are working on IPv6 fix, but this is released yet. Please also collect a report as described here including publishing client debug log and traffic dump on server side, then send us using this link

Good day. Please clarify what kind of streams do you mean: from WebRTC or RTMP publishers, from RTSP sources? The possible reasons for stream freezes are: 1. Uneven keyframe interval. For WebRTC publishers, the following parameter should help periodic_fir_request=true For RTMP and RTSP sources...

We raised internal ticket WCS-2738 for this feature request. Please note that we provide no ETA for feature requests, it depends on votes for this feature from another customers.

Could you provide mp4 sample? Please attach file or download link. Here you can send file privately as a report. We fixed similar issue in latest versions. Could you check recording with our demo server 5.2.607...

На текущий момент GOP метрика не высчитывается из-коробки. В случае WebRTC потоков, GOP size не является фиксированным. Т.е. он может плавать. Например, K фрейм может приходить раз в 30 секунд, далее раз в 10 секунд, и т. д. Для стабилизации используется настройка periodic_fir_request=true, но...

Hello If your license is in PAST DUE (5 days grace period), you will be able to renew. If your license is EXPIRED, you won't be able to renew from your end. Please contact sales@flashphoner.com with your license / order number. You can also manage your subscription here...

Please check if you server conforms capacity recommedations. For 300 subscribers it should be at least 8 CPU, 16 Gb RAM. Note that testing server should be at least the same as tested one. Make sure also you've done tuning recommendations above and restarted server.

Good day. Let's split the task. 1. About Ember Player in frame: Please check if Embed Player opened directly from the same Mac by the same link plays the stream. If yes, this is probably CORS issue. In this case please set CNAME record to WCS server in the same domain as the main page. If no...

Good day. Yes, /stopStream REST hook does not pass custom parameter, but /StreamStatusEvent with status "STOPPED" does, this seems to be enough. If client disconnects while playing a stream, /StreamStatusEvent with status "FAILED" also contains custom parameters. Anyway, sessionId is always...

Good day. You can use Stream.muteRemoteAudio() function: stream = session.createStream(options).on(STREAM_STATUS.PENDING, function (stream) { stream.muteRemoteAudio(); ... }).on(STREAM_STATUS.PLAYING, function (stream) { ... }); stream.play(); This...

Good day. We fixed simultaneous recording issue in build 5.2.639. Please update and check. Note that latest AWS marketplace build is 5.2.629, so you should update WCS in active AWS instance by installing new build over current one as described here.

You have to login to your AWS instance over SSH using your private key. Then configure WCS server in the file system. https://docs.flashphoner.com/display/WCS52EN/Core+settings https://docs.flashphoner.com/display/WCS52EN/Settings+file+flashphoner.properties

Hello For load tests, please follow this tuning guide https://docs.flashphoner.com/display/WCS52EN/Before+moving+to+production Step 3 - ports media_port_from =20001 media_port_to =40000 You have to extend port range to handle more streams Step 11 - heap memory

Hello Try to configure OBS with H.264 ultrafast preset This should prevent sending B-frames. This is Known issues (1) Try to disable RTMP keep alives in WCS_HOME/conf/flashphoner.properties config keep_alive.enabled=websocket,rtmfp This is Known issues (4)

В трансляции RTSP потока задействовано две ноги 1) WCS-камера 2) Браузер-WCS Не понятно, какой из потоков отваливается и как это выглядит. Из коробки, автоматического восстановления нет. Это означает, что на некоторое время останавливается передача пакетов, что может случаться из-за неполадок в...

You can count open files using lsof -p 17838 -n | wc -l here 17838 is the PID of server process Print open files lsof -p 17838 -n Please send report to support@flashphoner.com cd WCS_HOME/bin ./report.sh

Добрый день. RoomApi использует встроенный бэкенд WCS, поэтому работает только в пределах одного сервера. Чтобы использовать обмен сообщениями между пользователями в CDN, необходимо реализовать собственный бэкенд с обработкой /OnDataEvent и рассылкой статусов и сообщений пользователям при помощи...

Please show Chrome console while Embed Player page does not open in frame. It seems like CORS issue. Please collect debug logs for this case. It seems like RTSP stream fails by RTP activity, but this needs to be confirmed. As we mentioned above, MSE is not supported in iOS on iPhone. Use...

Добрый день. Необработанное исключение в Chrome при использовании Flashphoner.getMediaDevices() и отсутствии в системе микрофона и камеры исправлено в сборке WebSDK 0.5.28.2753.137 (исходный код на GitHub c94ab5e). Пожалуйста, обновите WebSDK и проверьте.