Publish failed from global network

[Mohammad Adil]

Hi,

I am facing an issue while i am accessing the server from global network. The demo page says that publish failed. I have attached properties file and log file also. From local network publish stream is established successfully.

Kindly assist.

Thanks
MA

 

[Max]

Good day.
If your server is in LAN behind the NAT, the media traffic ports range (31001-32000/UDP and TCP by default) on the server must be accesible from external network. Please check your router configuration to set up media port forwarding to WCS server.
Please read details here.

 

[Mohammad Adil]

Hi,
This entry is already configured in the router. But still same error. See the attached screen shot.

Thanks
MA

 

[Max]

Please provide SSH access to your server instance using this link, we will check.

 

[Max]

We checked your server.
Please set ip parameter to external IP address, in this case streaming will work:

ip=110.xxx.xxx.xxx
ip_local=192.168.xxx.xxx

(we hide some octets for your security)

 

[Mohammad Adil]

Hi,
I have attached the flashphoner.properties file earlier. It has the same setting as you are recommending but in video chat demo.. one from lan side and from external side. Lan side successfully publishes but external wan side fails.

Please see the attached screenshot

Thanks
Ma

 

[Max]

It has the same setting as you are recommending but in video chat demo.. one from lan side and from external side. Lan side successfully publishes but external wan side fails.

As we see, your server still have local ip set as external:

Please correct the settings as we recommended above

 

[Mohammad Adil]

Can you please send the location.. where is this file located.

Thanks
MA

 

[Max]

Can you please send the location.. where is this file located.

The flashphoner.properties file is located in /usr/local/FlashphonerWebCallServer/conf folder. To apply IP address changes, WCS must be restarted.