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  1. Max

    Error message: This provider doesn't support getMediaAccess

    Good day. In the second example, you use HTTP, but you need HTTPS, for this reason WebRTC does not work. WebRTC media provider is not available if the connection is not secure - please, use HTTPS.
  2. Max

    Flashphoner with ReactJS

    Good day. Please provide minimum sample source code of your project, we will check it. Also try building WebSDK (JavaScript API) from sources. Procedure is described in details in the documentation.
  3. Max

    WebRTC Performance issue

    Good day. We have analyzed your WCS server, but today it is unavailable and we offer the following steps (by previously collected data from server): 1. Recommended to allocate at least 1/2 of server physical memory for Java memory heap. You server RAM is 32 Gb, then it is recommended to allocate...
  4. Max

    comment on live stream

    Good day. Maximum size of upload file to forum is 1 Mb. Please reduce file size or send link to it.
  5. Max

    Installation error

    Good day Installing WCS with Java version 8 or higher is supported in WCS versions 5.2. But when running WCS with Java 11, there are serious performance issues under load. We recommend using Java 8 or Java 12. And if possible, please upgrade to WCS 5.2 (in this version fixes a lot of bugs and...
  6. Max

    All streams fail

    Good day. Perhaps, your license has expired. To use WCS, you need to have valid license. If license is valid, please give us SSH access to WCS server to support@flashphoner.com, we will check.
  7. Max

    4K streaming, stop in 5 seconds

    Good day. We tested your case with WCS 5.2.302. Works for us. Please try switch KeepAlive off for RTMP on the server using the following parameter in flashphoner.properties file: keep_alive.enabled = websocket, rtmfp And then restart WCS: {WCS home}/bin/webcallserver restart If it doesn’t help...
  8. Max

    4K streaming, stop in 5 seconds

    Good day. Please tell us which version of WCS are you using? We are trying to reproduce your case and let you know about the results.
  9. Max

    RTSP Session not readey

    Good day. There are no restrictions for streams in the trial version. With RTSP stream you can: 1. Capturing RTSP stream and publishing to the server (described in documentation) 2. Playing a RTSP stream from the server (described in documentation) Please, tell us more details about your case...
  10. Max

    Не работает сервер

    На вашем домене, который работает с WCS, с 1 октября истек срок действия сертификата. Вам необходимо получить новый и импортировать его в WCS. С примерами управления SSL сертификатами можно ознакомиться в документации.
  11. Max

    Не работает сервер

    Да, письмо получили. Проверяем.
  12. Max

    WebRTC Performance issue

    Good day. Perhaps there is not enough hardware (for example, a processor or memory) for the server to work and your AWS instance needs to be upgraded. Please give us statistics during the maximum load hours from the page: https://{Your WCS server}:8888/?action=stat And besides please send SSH...
  13. Max

    Screen Sharing (Audio) - Electron

    Good day. We raised internal ticket (WCS-2297) to investigate it. If this change does not break another cases, we apply this change to WebSDK. If it works for you, you can use modified flashphoner.js in your project.
  14. Max

    Не работает сервер

    К сожалению, письмо от вас мы не получили. Попробуйте отправить его еще раз, но с другого почтового адреса.
  15. Max

    Не работает сервер

    Да, у вас выполнено продление лицензии, с изменением срока её действия.
  16. Max

    Не работает сервер

    Добрый день. Вам следует выполнить деактивацию и затем активацию лицензии WCS: 1. Выполните скрипт деактивации вашей лицензии на сервере: {WCS home directory}/bin/deactivation.sh 2. Затем, активируйте её: {WCS home directory}/bin/activation.sh 3. Перезапустите WCS: {WCS home...
  17. Max

    Android VideoChat roomApp

    Добрый день. Возможность указывать appKey и поле custom для других приложений уже есть, это методы Connection.setAppKey и Connection.setCustom соответственно. Вот здесь есть пример использования setCustom для передачи ключа авторизации в CDN. В отличие от большинства бэкенд-приложений, которые...
  18. Max

    No stream hearable in Edge 44.18362.329.0

    We checked the test bench (according to your implementation) on the versions: WCS 5.1.3583 and Microsoft Edge 44.18362.329.0. And no problems have been identified. Please provide us SSH access to the server you've testing on, if possible (send data for auth to support@flashphoner.com).
  19. Max

    No stream hearable in Edge 44.18362.329.0

    Good day. Thanks for the information. We will check your problem on test servers with your WCS version.
  20. Max

    Multiple streams - how to

    Hello, Yes, multiple streams can be played on one server, even using one page. Please see the documentation.
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