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Good day. We're working on it as you see, custom mixer background feature is a step forward. Please be patient. For now, you can place your logo on mixer background picture.

Good day. Please update JDK to 12 or 14 and configure ZGC (you can skip hugepages setup, it is not necessary). You can also switch from glibc memory allocator to jemalloc as described here. jemalloc library tries to return free memory to the system while glibc keeps memory for subsequent...

Good day. First, please check incoming RTSP stream bitrate metric VIDEO_RATE using /rest-api/stream/metrics REST query POST /rest-api/stream/metrics HTTP/1.1 Host: WCS:8081 Content-Type: application/json { "name" : "rtsp_stream_name" } If this is relatively low, check Honeywell MaxPro...

Seems like you're trying to copy/archive symlinks. So, please follow the links and copy files from ther original location. You can use ls command to follow the symlinks ls -l /etc/letsencrypt/live/your_domail In this case, you could copy original files using SFTP client without intermediate...

Hello We have checked your instance. We checked recording logs. It looks like video traffic issue. 10:00:13,571 WARN ileRecordAudioBuffer - CommonFileRecorderThread Full buffer and no video packets, dropping packets 10:00:13,571 WARN ileRecordAudioBuffer - CommonFileRecorderThread Full...

If you provide SSH access to your server, we will be able to finalize and validate installation. 1) SSH access to the server. 2) SSL certificates for your custom domain, i.e. tortmp.mycompany.com (we need valid domain name and IP address). Streaming won't work without SSL certificates. It should...

В webM записывается потому, что браузер устройства не поддерживает кодек H.264. Поэтому запись проходит в VP8+Vorbis=webM. Звук битый - это баг. Тикет WCS-2719. Сообщим когда проблема будет решена.

try sudo -s to login as sudo user and have all permissions

In this case, the only way is to use Docker on Linux, not on Windows.

Please make sure the stream is published on server using /rest-api/stream/find query

Please pack the folder to tar.gz arhive, then download and unpack it tar -czf ./live live.tar.gz

We re-checked your setting which you've sent us in this topic. Please disable custom losless videoprocessor: mixer_lossless_video_processor_enabled=false

Good day. The issue was fixed in build 5.2.652, please update and check.

When file is copied to /home/ec2-user, you can change access mode to 777, and it should be available: sudo cp -r /etc/letsencrypt/live . sudo chmod -R 777 ./live

Good day. We do not recommend to use Docker on Windows. Maybe, it would work normally in WSL 2, but now Linux is Docker native environment. Please try to set the following parameter in flashphoner.properties (the file should be placed to conf folder you mount) rtc_ice_add_local_interface=true...

Good day. We can not reproduce the problem with mixer default settings. Please collectr a report as described here and send using this link, we will check.

Good day. This is probably bitrate drop known issue. You should raise publishing bitrate on client side (preferrable) or on server side (less flexible) as described here. For example, set the minimal bitrate for 240p to 200 kbps: - on client publishStream = session.createStream({ name...

Good day. You should hire Java developer to do this. But, custom mixer layout allows only to arrange stream pictures but not to separate one of them (desktop). We raised the ticket WCS-2752 to investigate and implement this. We'll let you know in this topic.

Добрый день. Мы создали тикет WCS-2751, чтобы проверить захват экрана в Safari и реализовать в WebSDK, если это так. О результатах сообщим здесь.

Good day. To copy files from/to system configuration folders, you should use cp command or Midnight Commander mc with sudo privilegies (this is included to WCS AMI). For example, copy /etc/letsencrypt/live folder to you home dir sudo cp -r /etc/letsencrypt/live . Then, all the files in this...